Privacy Policy
Sky5G Pty Ltd
Effective Date: 18th February 2025

Sky5G Pty Ltd (“Sky5G”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Telecommunications Act 1997 (Cth).

  1. Collection of Personal Information

We may collect personal information directly from you or from third parties when you:

  • Sign up for our services, including broadband, wireless, or other telecommunications products.
  • Contact us for support or customer service.
  • Visit our website, use our online services, or interact with us on social media.
  • Participate in promotions, surveys, or competitions.

The types of personal information we collect may include:

  • Name, address, email, and phone number.
  • Date of birth and identification details.
  • Payment information and transaction history.
  • Service usage data, including internet and network usage.
  • Records of communications with us.
  1. Use of Personal Information

We use your personal information to:

  • Provide and manage our telecommunications services.
  • Process payments and billing.
  • Improve and develop our products, services, and customer experience.
  • Communicate important service updates, promotions, and offers.
  • Comply with legal and regulatory obligations.
  1. Disclosure of Personal Information

We may disclose your personal information to:

  • Third-party service providers, such as billing and technical support providers.
  • Law enforcement agencies, government authorities, or regulatory bodies as required by law.
  • Partners or contractors who assist us in delivering our services.
  • Debt collection agencies in the case of unpaid accounts.
  1. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification, or disclosure. Security measures include encryption, access controls, and secure storage.

  1. Access and Correction

You have the right to request access to and correction of your personal information. To make a request, contact us at:
Email: info@sky5g.com.au
Phone: 1300 413 798
Address: PO Box 21, Richmond, QLD, 4822

  1. Cookies and Online Tracking

Our website may use cookies and similar technologies to improve user experience, analyse website traffic, and personalise content. You can manage cookie preferences through your browser settings.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

  1. Complaints and Contact Details

If you have a complaint about how we handle your personal information, please contact us using the details provided above. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

For further information about privacy rights and protections, visit www.oaic.gov.au.

By using our services, you agree to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.