Last updated: September 2025 · Sky5G Pty Limited ABN: 94 684 617 507

Carriage Service Provider for Wi-Sky Queensland Pty Ltd (ACN: 613 554 546)
Contact: 1300 413 798

1. Terms and Conditions Overview

These Terms and Conditions ("Terms") describe the terms on which Sky5G Pty Ltd ("Sky5G"), provides you (the "Subscriber") with Internet access through the carrier Field Solutions Group and associated service(s) ("Services"). The usage of any Sky5G Services or the signing of any service agreement (the "Agreement") with Sky5G deems the Subscriber to have understood and agreed to these Terms. No variation of the provisions of this Agreement is permitted. If your application to Sky5G is accepted, Sky5G will provide you with access to the Internet subject to these Terms. The Terms described in this Agreement shall apply to the exclusion of any other terms and conditions whatsoever.

Sky5G reserves the right to refuse applications for Service in our complete discretion. Words importing the singular include the plural and vice versa. If a word or phrase is defined cognate words and phrases have corresponding definitions. A reference to a person includes a firm, unincorporated association, corporation and a government or statutory body or authority. A reference to a person includes its legal personal representatives, successors and assigns. This or any other document includes the document as varied or replaced and notwithstanding any change in the identity of the parties. Clause headings do not affect the interpretation of this document. You may not transfer, nor try to transfer the right to receive the Sky5G Service or any other right under this agreement to anyone else without our consent. We may transfer any of our rights or obligations under this agreement by sending you a notice.

2. Sky5G Broadband Internet Service Terms of Provision

Sky5G agrees to supply the Subscriber with a Service that consists of a broadband connection to the Internet, and other associated services. The provision of this Service is subject to these Terms. The Service is not available in all areas. You may check the availability of the service by telephoning Sky5G or checking our website at www.Sky5G.com.au.

The Service availability information at Sky5G's disposal may not always be accurate. An advice that the Service is available on the Subscriber's telephone line or area may later be altered to advise that the Service is not available. Sky5G reserves the right to inform the Subscriber of the non-availability of the Service to the Subscriber's premises, even after informing the subscriber that the Service would be available.

3. Wireless Broadband Customer Equipment

Sky5G offers a fixed wireless broadband service and these terms and conditions apply. Fixed Wireless subscribers will require a wireless modem (User Terminal) in order to be able to connect to the wireless Service.

This modem will be supplied and installation organised by Sky5G on payment of the Installation fee and these Terms apply to the modem supplied by Sky5G to the exclusion of any other terms and conditions. Minimum system requirements to install the modem for use on a PC are Pentium + Windows 2000 or above, 32MB RAM, or a spare Ethernet port.

The actual bandwidth rates you experience may be less than the nominated rates since these rates are affected by many factors including but not limited to congestion, packet overhead, wireless conditions and distance from transmission towers.

On expressed agreement with the subscriber Sky5G may install extra wireless equipment to service other locations from the subscriber's location where applicable. This installation will require written permission from the subscriber before it can proceed.

4. Payment

You must pay your bill when it is due whether or not you authorised the use of the Service. For plans that have an over usage charge, the subscriber must pay the monthly fee and additional megabytes ("MB") rate set out in the Sky5G rate card for the pricing plan which you nominate from the date on which we commence supplying the Service to you. For the purpose of additional MB charges a gigabyte ("GB") equals 1000 MB. You agree that usage reports are updated no later than 6 hours after the time of the usage.

You will pay for your actual usage of the service, whether or not usage reports have been made available to you. You will be deemed to have commenced using the Service from the date of activation of the subscriber account. On the commencement of the Service, you will be billed for a connection fee, pro-rata fee for the remainder of the month after the Service is provisioned, any additional Services you have requested, and for the next month's fee in advance. Thereafter you will be billed monthly in advance.

You must continue to pay the charges for the Service even if:

your computer is not working;
you actively cease using the Service for any reason in circumstances where the Service is available for use; or
the Service is unavailable, or has limited availability, for a period due to a Network or system outage.

All bills and invoices are due and payable immediately. The Subscriber may change the nominated pricing plan. Migrating to another plan does not shorten the term of the agreement or terminate the agreement, which will continue to apply for the term. The Subscriber shall be liable for any applicable taxes on the charges (including, but not limited to, a Goods and Services Tax), even if a third party incurs the charges using your account. We reserve the right to suspend your Services if any charges remain outstanding for 30 days. You agree that if you have paid for the Service in advance and you stop using the Service for any reason, you are not entitled to any refund except to the extent that Sky5G is required by law to give a refund. This does not limit Sky5G's right to give a refund for any reason at its sole discretion.

If you choose to disconnect your Service while your account is still under contract, the payment of a disconnection fee which is the remaining value of the contract will apply. If you wish to relocate a fixed wireless Service, you will need to pay a reconnection fee which covers the cost of installation and reactivation of the service at your new location. All transactions are processed in Australian Dollar AUD. Should a transaction fail to be processed on a credit card or by direct debit, for whatever reason, Sky5G has the right to debit that card or account in a subsequent period to collect amounts owing from the subscriber.

5. Additional Fees

Any additional charges we receive from a bank or other institution relating to a failed direct debit or credit card transaction will be re-charged to the subscriber. There is a 5% surcharge for paying by American Express card or Diners Club card and a 1% surcharge for paying by Mastercard or Visa card.

6. Shaping and Download Limits

Sky5G offers speed shaping on certain selected Wireless Broadband access plans but plans that have unlimited data shaping does not apply. Shaping allows you to download even when you go over your monthly download quota at no extra cost. Speed is reduced to 64 kilo bits per second ("kbps") once the monthly download quota is reached. Sky5G maintains an Acceptable Use Policy (see section 11 below) that governs the use of the Service. Sky5G will only meter download usage but not upload usage, however, upload usage is governed by the Acceptable Use Policy. Sky5G reserves the right to take action on subscribers that breach this policy.

7. Limit of Liability

While Sky5G takes reasonable care and skill in providing broadband Services through Wi-Sky Queensland Pty Ltd, we do not warrant or guarantee that the Service will be continuous, error-free or that speed won't vary from time to time. The liability of Sky5G in these circumstances is expressly limited to the price paid by you for the Services provided such claim is received by Sky5G within 14 days of the date of a claim under this provision. Sky5G shall not be liable to you or your servants agents or representatives for any direct, indirect, incidental or consequential loss or damages of any nature however caused including but not limited to loss of profits, loss of production, loss of sales opportunity or business reputation, direct or indirect labour costs and overhead expenses and damage to equipment or property or any other claim whatsoever arising directly or indirectly or in any way attributable to the provision of the Services.

You acknowledge and represent that these limit of liability provisions are fair and reasonable having regard to the nature of this Agreement. Sky5G does not warrant that the manuals or any related documentation is free of errors and shall not be liable for any failure to perform its obligation under this agreement for any cause beyond its reasonable control including without limitation fire, flood, strikes, transportation delays, fuel and energy shortages and defaults of sub-contractors or suppliers to Sky5G. Sky5G makes no representations about the suitability of the Service for a particular purpose.

8. Service Level Guarantees

Sky5G may from time to time offer a guarantee on the level of service provided to the subscriber, which may include rebates for outage periods. Unless a rebate is specifically agreed with the Subscriber in writing, the full invoice or bill remains payable by the Subscriber, regardless of the level of Service.

9. Refund Policy

If, within 7 days of purchasing your fixed wireless Service, you experience an unsatisfactory level of Service, which is not related to an incorrect choice, change of mind or other reasons advanced by the Subscriber, and wish to cancel the Service, Sky5G will, subject to meeting the criteria below, refund in full the purchase price paid for the Service. This is only to be done within the 7-day "cooling off period" from the date of purchasing the Service.

Additionally, all of the following criteria must be met for a refund of the installation charge to be issued:

Failure of the Service to achieve 50% of the maximum speed during the cooling off period
The Subscriber has returned the unit in its original packing material and in its original undamaged condition, within 7 days of advising Sky5G of the cancellation
All accessories, CDs, cables and anything else included have to be returned to Sky5G

Please allow up to a maximum of 20 days for the refunds to be processed. Advertised plan speeds are the maximum possible speeds attained for that plan and at no point are they guaranteed.

10. Contract Term

Sky5G Service is delivered for the agreed contract term (month-to-month contract, 12 month contract or 24 month contract). If you have agreed to a 12 month or 24 month contract term, and choose to disconnect your service while the account is still under contract, a disconnection fee for the remaining value of the contract will apply. Contracts may be entered into by the subscriber by either signing a contract agreement, or by agreeing to these terms and conditions on commencement of Service. Usage of the Service constitutes agreement to these terms and conditions. If the Subscriber's Sky5G account is disabled for any reason, a reactivation fee of $60 will apply. Unless either Sky5G or the Subscriber terminates the account after expiry of the initial contract term, the account will continue to renew for rolling 30 day periods, and will continue to be provided subject to these Terms.

11. Acceptable Use Policy

The Subscriber warrants that they will not engage in conduct that could be construed as sending of spam, host any website or mail server when using Sky5G's mobility wireless services, employ any identity disguising techniques in connection with spam, host content which infringes any copyright or intellectual property rights, knowingly host or transmit content containing software viruses, host or transmit content contravening any law of Australia, or engage in malicious activity against any host on the Internet.

Excessive usage contravenes the Acceptable Usage Policy. Excessive use is a continuing and unreasonably disproportionate use of the service when compared to other users or consistently significantly exceeding the download limit specified by your plan. Sky5G reserves the right to change the plan a subscriber is on if they contravene the Acceptable Use Policy.

12. Privacy

Information concerning the Subscriber will be held in a database. This information may be used to enable Sky5G to perform obligations to you under this agreement, including to provide the Service. Sky5G may obtain and use information concerning your commercial activities and credit worthiness from a credit reporting agency.

13. Security Policy

When purchasing from Sky5G, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.

14. Credit Terms and Default Reporting

In entering into a contract with Sky5G, the subscriber acknowledges and consents to the terms and conditions in relation to the Privacy Act of 1988 which allows Sky5G access to consumer credit reporting. The applicant allows Sky5G to report to the credit-reporting agency any overdue amounts of more than 60 days and for which debt collection has started. Payment is due seven days from the date of invoice.

15. Technical Support

If you experience a problem with the Service, you should report it to Sky5G by telephone or email. Sky5G will use reasonable efforts to rectify the problem as soon as possible. Sky5G support staff are not qualified to advise on networking issues including but not limited to LAN, WLAN, configuration of routers or switches. If Sky5G supplies a modem to you, we agree to service and maintain that modem under normal use during the maintenance period.

16. Suspension and Termination

Sky5G may terminate the service with reasonable notice in the event that any third party supplier is unable to provide the network service or in the case of force majeure. Sky5G reserves the right to terminate or suspend your account in the event of any breach of these Terms. You must provide a minimum of 30 days notice in writing if you wish to terminate your account.

Contact details for cancellations:

Email: support@Sky5G.com.au
Post: PO Box 21, Richmond, QLD, 4822

17. The Spam Act

We comply with the Spam Act 2003 (Cth). If we send you promotional emails, you will be able to respond asking us not to send you any more promotional emails.

18. General

Sky5G may amend or change these Terms by giving you reasonable notice, by email, through our website, or by other means. Your continued use of the Service after the implementation of any amended Terms shall constitute acceptance of the new Terms. The laws of Queensland govern these Terms, and each party submits to the jurisdiction of the courts of that state.