Spend Management

Last updated: April 2026

1. Overview

Wi-Sky Queensland Pty Ltd (trading as Sky5G) provides tools and notifications to help you monitor and manage your usage and spending on our services. This is in accordance with the Telecommunications Consumer Protections (TCP) Code C628:2019, Chapter 6.

2. Understanding Your Plan

All Sky5G plans include a set amount of data usage per billing period. Before you sign up, you can review the full details of each plan in the Critical Information Summary (CIS) available on our Plans page. The CIS includes:

  • Monthly cost and any setup fees
  • Included data allowance
  • Typical busy-period speeds (7pm–11pm)
  • Any excess usage charges or speed reductions
  • Contract terms and early termination fees (if applicable)

3. Usage Monitoring Tools

You can monitor your usage at any time through the following tools:

  • Customer Portal: Log in to My Account to view your current data usage, billing history, and plan details
  • Usage Dashboard: Your portal dashboard displays real-time data consumption for your current billing period
  • Invoice History: View and download past invoices to track your spending over time

4. Usage Notifications

We will notify you when you are approaching your plan limits to help you avoid unexpected charges:

  • 50% usage: You will receive a notification when you have used 50% of your included data allowance
  • 85% usage: You will receive a notification when you have used 85% of your included data allowance
  • 100% usage: You will receive a notification when you have reached your data allowance

Notifications are sent via email and/or SMS based on your account preferences.

5. What Happens When You Reach Your Limit

When you reach your included data allowance, one of the following will apply depending on your plan:

  • Speed reduction: Your connection speed may be reduced for the remainder of the billing period (no additional charges)
  • Data top-up: You may purchase additional data at the rates specified in your plan’s CIS

Sky5G does not apply excess usage charges that would result in "bill shock". If your plan includes any excess charges, these are clearly stated in your CIS.

6. Changing Your Plan

If you find that your current plan does not meet your usage needs, you can:

7. Financial Hardship

If you are experiencing difficulty paying your bills, please refer to our Financial Hardship Policy for information about payment plans and other assistance available to you.

8. Questions or Complaints

If you have questions about your usage or spending, or wish to lodge a complaint, please refer to our Complaints Handling page or contact us on 1300 413 783.